White-Label IT Pods
Scale your service delivery instantly with a dedicated, U.S.-based technical support and implementation crew. Zero W2 overhead. Guaranteed SLAs. We act as an invisible extension of your team.
Seamless White-Label Support That Protects Your Brand
24/7 Help Desk
Dedicated shift rotations handling P1 critical outages and routine user tickets with zero reliance on automated answering services.
Tier 1 & 2 Support
Active Directory administration, M365/Workspace user provisioning, cross-platform troubleshooting, and application support.
Telecom & Infrastructure
Specialized remote and field support, cloud PBX/UCaaS deployments, and legacy physical (66-block) integrations.
Escalation Management
Structured warm hand-offs and transparent time-tracked audit logs to protect your senior daytime engineers from alert fatigue.
Dedicated Support Pods
Contract a pre-vetted block of engineering hours or full-time equivalents (FTEs) tailored to your exact workload.
Predictable Retainers
Clean B2B subcontractor agreements with zero HR, tax, payroll, or benefits liabilities for your organization.
Guaranteed Service Level Agreements (SLAs)
We manage our pod against strict performance metrics to ensure your client satisfaction (CSAT) scores remain green.
P1 Critical: < 15 Mins
Immediate 24/7/365 response for total outages, core server failures, or critical security breaches.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”498″ img_width=”59″ pos=”center” link=”#”]P2 High: < 30 Mins
Rapid initial triage and workaround execution for major application downtime affecting VIPs or departments.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”330″ img_width=”48″ pos=”center” link=”#”]P3 Standard: < 2 Hours
Logged and queued for active resolution for moderate impact issues, single user bugs, or standard errors.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”495″ img_width=”48″ pos=”center” link=”#”]P4 Low: < 4 Hours
Acknowledged and processed during standard workflow shifts for minimal impact or basic information requests.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”499″ img_width=”48″ pos=”center” link=”#”]> 95% SLA Compliance
Our baseline target compliance rate across all P1 and P2 priority incidents to protect your reputation.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”490″ img_width=”48″ pos=”center” link=”#”]> 75% First-Contact Res
Target First-Contact Resolution (FCR) on Tier 1 and 2 tickets without requiring internal MSP escalation.
[/featured_box] [/col] [/row] [/section] [section label=”FAQs 3″ padding=”60px” visibility=”hide-for-medium”] [row label=”Title”] [col span__sm=”12″ align=”center”]Why Greenbelt Consultants
See how our Dedicated Pod Retainer model stacks up against traditional per-ticket outsourcing.
[/col] [/row] [row label=”FAQs” h_align=”center”] [col span=”9″ span__sm=”12″ span__md=”10″] [tabgroup style=”outline” align=”center”] [tab title=”Dedicated Pod vs. Per-Ticket”]| Feature | Greenbelt Dedicated Pod (Retainer) | Traditional Per-Ticket Model |
|---|---|---|
| Cost Predictability | Fixed monthly fee for dedicated shifts or block hours. | Unpredictable monthly expenses based on volume. |
| Team Integration | Works directly inside your PSA (ConnectWise, etc.). | Often uses disjointed third-party ticketing portals. |
| Brand Protection | 100% White-Labeled. We are your team. | Risk of exposed third-party branding to end-users. |
| Service Quality | Dedicated engineers learn your client environments. | Random pooled agents treating tickets transactionally. |
| Feature | Greenbelt Dedicated Pod | In-House Hiring |
|---|---|---|
| Overhead & Liability | Zero W2, HR, Tax, or Benefits liabilities. | High overhead, payroll taxes, insurance, and HR costs. |
| Scalability | Instant scaling with pre-vetted engineers. | Takes months to recruit, interview, hire, and train. |
| After-Hours Coverage | Built-in 24/7/365 rotations without burnout. | Complex scheduling, pagers, and senior alert fatigue. |
Contact Us
[gap height=”15px”]Greenbelt Consultants
[/col] [/row] [row label=”Columns” h_align=”center”] [col span=”3″ span__sm=”12″ align=”center”]1500 Broadway #500
NY 10018 • New York
partners@greenbeltconsultants.com
+1 234 567 89
White-Label IT Pods Built for MSPs & TSBs
Scale your service delivery instantly with a dedicated, U.S.-based crew and zero W2 overhead.
[/ux_text] [gap height=”10px”] [button text=”Get Started” color=”success” style=”underline” radius=”99″ link=”#contact”] [/col] [/row] [/section] [section label=”2 block tab” visibility=”show-for-medium hide-for-small”] [gap] [row style=”small” v_align=”equal”] [col span=”6″ span__sm=”12″ span__md=”7″] [ux_banner height=”400px” height__sm=”250px” bg=”307″ bg_color=”rgba(255, 255, 255, 0)” bg_pos=”53% 60%”] [/ux_banner] [/col] [col span=”6″ span__sm=”12″ span__md=”5″ align=”center”] [gap height=”60px” height__sm=”20px”] [ux_text font_size=”1.5″ line_height=”1.2″]Seamless White-Label Support That Protects Your Brand
[/ux_text] [ux_text font_size=”1″]Integrate our 20-person crew directly into your PSA tools. To your end-users, we answer and operate entirely under your company name.
[/ux_text] [button text=”Learn More” color=”secondary” radius=”99″ link=”#footetab”] [/col] [/row] [/section] [section label=”6 sec tab” bg_color=”rgb(250, 250, 250)” padding=”60px” visibility=”show-for-medium hide-for-small”] [row col_bg=”rgb(255,255,255)” col_bg_radius=”20″ v_align=”equal” padding=”40px 40px 40px 40px” depth_hover=”2″] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”317″ img_width=”48″ pos=”center” link=”#”]24/7 Help Desk
Dedicated shift rotations handling P1 critical outages and routine user tickets.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”318″ img_width=”48″ pos=”center” link=”#”]Tier 1 & 2 Support
Active Directory administration, user provisioning, cross-platform troubleshooting, and application support.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”319″ img_width=”48″ pos=”center” link=”#”]Telecom & Infra
Remote and field support, cloud PBX deployments, and legacy 66-block integrations.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”320″ img_width=”48″ pos=”center” link=”#”]Escalation Management
Structured warm hand-offs to protect your senior daytime engineers from alert fatigue.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”322″ img_width=”48″ pos=”center” link=”#”]Dedicated Pods
Contract a pre-vetted block of engineering hours or FTEs tailored to your exact workload.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”323″ img_width=”48″ pos=”center” link=”#”]Predictable Retainers
Clean B2B subcontractor agreements with zero HR, tax, payroll, or benefits liabilities.
[/featured_box] [/col] [/row] [/section] [section label=”2 block tab” visibility=”show-for-medium hide-for-small”] [gap] [row style=”small” v_align=”equal”] [col span=”6″ span__sm=”12″ span__md=”7″] [ux_banner height=”400px” height__sm=”250px” bg=”325″ bg_color=”rgba(255, 255, 255, 0)” bg_pos=”53% 60%”] [/ux_banner] [/col] [col span=”6″ span__sm=”12″ span__md=”5″ align=”center”] [gap height=”60px” height__sm=”20px”] [ux_text font_size=”1.5″ line_height=”1.2″]Guaranteed Service Level Agreements (SLAs)
[/ux_text] [ux_text font_size=”1″]We manage our pod against strict performance metrics to ensure your client satisfaction scores remain green.
[/ux_text] [button text=”Learn More” color=”secondary” radius=”99″ link=”#footetab”] [/col] [/row] [/section] [section label=”6 sec tab” bg_color=”rgb(250, 250, 250)” padding=”60px” visibility=”show-for-medium hide-for-small”] [row col_bg=”rgb(255,255,255)” col_bg_radius=”20″ v_align=”equal” padding=”40px 40px 40px 40px” depth_hover=”2″] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”327″ img_width=”48″ pos=”center” link=”#”]P1 Critical: < 15 Mins
Immediate 24/7/365 response for total outages, core server failures, or breaches.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”329″ img_width=”48″ pos=”center” link=”#”]P2 High: < 30 Mins
Rapid initial triage and workaround execution for major application downtime.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”330″ img_width=”48″ pos=”center” link=”#”]P3 Standard: < 2 Hrs
Logged and queued for active resolution for moderate impact issues.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”333″ img_width=”48″ pos=”center” link=”#”]P4 Low: < 4 Hours
Acknowledged and processed during standard workflow shifts for info requests.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”334″ img_width=”48″ pos=”center” link=”#”]> 95% SLA Compliance
Our baseline target compliance rate across all P1 and P2 priority incidents.
[/featured_box] [/col] [col span=”4″ span__sm=”12″ span__md=”6″ animate=”bounceInUp”] [featured_box img=”335″ img_width=”48″ pos=”center” link=”#”]> 75% First-Contact Res
Target First-Contact Resolution on Tier 1 and 2 tickets without internal escalation.
[/featured_box] [/col] [/row] [/section] [section label=”FAQs 3″ padding=”60px” visibility=”show-for-medium hide-for-small”] [row label=”Title”] [col span__sm=”12″ align=”center”]Why Greenbelt Consultants
See how our Dedicated Pod Retainer model stacks up against traditional per-ticket outsourcing.
[/col] [/row] [row label=”FAQs” h_align=”center”] [col span=”9″ span__sm=”12″ span__md=”10″] [tabgroup style=”outline” align=”center”] [tab title=”Dedicated Pod vs. Per-Ticket”]| Feature | Greenbelt Dedicated Pod | Per-Ticket Model |
|---|---|---|
| Cost Predictability | Fixed monthly fee for dedicated shifts or block hours. | Unpredictable expenses based on volume. |
| Brand Protection | 100% White-Labeled. We are your team. | Risk of exposed third-party branding to end-users. |
| Feature | Greenbelt Dedicated Pod | In-House Hiring |
|---|---|---|
| Overhead & Liability | Zero W2, HR, Tax, or Benefits liabilities. | High overhead, payroll taxes, insurance, and HR costs. |
| Scalability | Instant scaling with pre-vetted engineers. | Takes months to recruit, interview, hire, and train. |